WHAT COURIER DO YOU USE?
We offer both DPD and DHL services at checkout.
HOW MUCH IS SHIPPING?
DPD (Europe)- $10
DHL Express (Europe & Worldwide)- $19
DHL Express, day delivery before 12:00 (Europe & Worldwide)- $25
HOW LONG DOES IT TAKE TO DELIVER MY ORDER?
The orders are dispatched from our warehouse based in Poland within 3 business days*. DPD delivery takes 5-7 business days, whereas DHL takes 1-4 business days.
Please note that during special offers, sale events or new collection launches you may experience a 1-3 day delay in receiving your order. The above times are also estimations provided by our couriers, which can change once the parcel leaves our warehouse.
The estimated time does not include the customs processing, which is unfortunately out of our control.
*Orders are not processed on the weekends and public holidays.
CAN I CANCEL MY ORDER ONCE THE PARCEL IS PROCESSED
Orders may not be modified/cancelled once the parcel has been processed.
WHAT ABOUT DUTIES AND TAXES?
All international packages may be subject to customs duties and taxes. All taxes and customs chargers are the responsibility of the customer, and they are not included in the cost of the order or shipping charge. Please check your local customs website for more information.
WHAT IF MY PACKAGE IS LOST OR STOLEN?
God Save Queens is not responsible for lost or stolen packages, or packages delayed in transit. The shipping costs for orders are non refundable.
I HAVE QUESTIONS ABOUT MY ORDER
If you're experiencing problems, or have questions about your order, email firstname.lastname@example.org with your inquiry, providing your order number. You can also ask questions on our online chat.
By placing and order you are acknowledging and accepting all the international shipping terms.