RETURNS

Statutory right to return GSQ products:

When purchasing GSQ products, you have a statutory right to withdraw from the contract within 28 days of receiving the parcel:

To make a return or exchange, please complete the return/exchange form on our website:

https://returns.itsrever.com/godsavequeens

After completing the form, the system will generate a DPD return label. The parcel must be sent from a DPD drop-off point.

 

We use the same payment method for refunds as the one used for the original transaction, unless we have expressly agreed with you to use another payment method (gift card). The return shipping cost is PLN 14. In any case, we may withhold the refund until we receive the returned product or until you provide proof that the product has been sent back to us, whichever occurs first. You are required to return or hand over the product to us without undue delay and no later than thirty days from the date on which you informed us of your withdrawal from the contract. You are liable for any reduction in the value of the goods resulting from using them in a way that goes beyond what is necessary to establish their nature, characteristics, and functioning.

All refunds are automatically issued to the account used for payment. If payment was made by bank transfer, the funds will be returned to the account from which the transfer was made. If payment was made via PayPal or by credit card, the refund will be issued to the linked PayPal account or credit card account. If you used a gift card when making your purchase, the corresponding amount will be returned to your balance and may be used for future purchases.

The refund will be processed within 14 business days of our receiving the returned parcel, while shipping the replacement parcel may take 7 to 28 business days, depending on stock availability.

All complaints concerning products purchased in our store must be submitted via the complaint form on our website, together with attached photos of the defect:  https://returns.itsrever.com/godsavequeens
or by email at customercare@godsavequeens.com

We will process the complaint within 7 business days of receiving the complete complaint notification. We will notify you immediately of any missing information in the complaint notification. Along with such notification, you will receive information on how to complete the missing information in the complaint notification.