FAQ

Bralette — for those who value absolute everyday comfort. Soft and underwire-free, with removable cups. Can be worn as a top. Highly flexible — suitable for every body type. Subtle lift of half a cup size.

Teardrop Push Up — for women with smaller busts looking for a noticeable effect without underwire. The unique cup shape beautifully shapes and lifts a smaller bust. Lift of 1.5 cup sizes. Designed for slimmer silhouettes — not suitable for wider bands.

Ultimate Push Up — for every body type wanting maximum impact. Our bestseller. 1.5-cup-size push-up, with a concealed underwire covered in soft fabric — virtually undetectable. Built-in contoured cup. Suitable for both smaller and fuller busts.

Not sure? Choose Ultimate.

Measure two circumferences (using a measuring tape, in centimeters):

• Underbust circumference — the tape should sit just below the bust, firmly snug
• Bust circumference — across the fullest point of the bust, loosely (the tape should not press in)

You will find a dedicated size chart on each product page.
Bra fitting guide

Yes — both lines have separate size charts. Do not transfer the size between lines. Always check the chart for the specific product.

After trying it on for the first time, it’s worth adjusting the straps—loosening or tightening them until the bra fits perfectly. Second Skin bras are highly flexible and quickly adapt to your body shape.

Poland

• Cost: 9 PLN (free for orders over 400 PLN)
• Options: FedEx courier / DPD courier / InPost Parcel Locker

Europe

• Cost: 5–15 EUR (depending on the country, calculated at checkout)
• Options: FedEx or DPD

Outside the EU

• USA / Asia: FedEx (from 25 USD)
• Rest of the world: FedEx or DPD (15–25 USD, calculated at checkout)

Note: Customs fees (taxes & duties) may be charged on orders from outside the EU.

• Standard — next business day
• High demand — up to 5 business days
• During promotions / sales — up to 10–14 business days

Once your parcel has been dispatched, you will receive an email with the tracking number and a link. Check your spam folder if you have not received the message.

Once your parcel has been dispatched, you will receive an email with a direct tracking link. If you haven’t received the message, please check your spam folder or email us at customercare@godsavequeen.com (remember to include your order number).

The order number is a 5-digit number sent automatically by email after placing your order. Check your spam or promotions folder. If you still can’t find it, email customercare@godsavequeens.com and provide the email address used for the order.

Yes — you can add insurance against loss, damage, and theft in your cart. The cost is calculated based on the order value. The insurance is paid and non-refundable. We particularly recommend it for international orders.

In the event of an incident, please submit a claim at: claims.orderprotection.com (log in with your order number + email).

Check the tracking status. If the package is marked as delivered but you cannot find it, contact the courier (FedEx / DPD / InPost). If the tracking information is not updating, email us at customercare@godsavequeens.com. Include your order number in the message.

The package is being returned to our warehouse. We can ship it again—once free of charge. If you prefer a refund, we will process it as a standard return (10 PLN).

Yes—if the order has not been shipped, contact us by 10:00 a.m. at customercare@godsavequeens.com. Provide the order number and your preferred method.

If your order has not been shipped, please contact us by 10:00 a.m. at customercare@godsavequeens.com. Provide your order number.

1. Go to the portal:
   https://returns.itsrever.com/godsavequeens
2. Log in using your order number and email address
3. Complete the exchange form and download the label (valid for 30 days)
4. Take the parcel to a DPD drop-off point

Two exchanges are free of charge. The replacement item will be shipped within 10 days of receiving the parcel.

• Deadline: 28 days from the date of receipt of the order
• Original packaging, tags intact, hygiene stickers intact

Bras and panties may be returned and exchanged under the same conditions. Please do not use the products before a possible return—the customer is responsible for any reduction in the value of the goods.

1. Go to the portal:
   https://returns.itsrever.com/godsavequeens
2. Log in using your order number and email address
3. Fill out the form and download the label (valid for 30 days)
4. Take the parcel to a DPD point

Return cost: PLN 14. When returning the entire order, we refund the original delivery cost and charge PLN 14 for the label. Two exchanges are free.

We process refunds within 14 days of our warehouse receiving the package. The time it takes for the funds to appear in your account may be further extended by the bank’s operational processing time — this process is beyond our control.

Gift card payment: the funds are returned to the gift card, not to the bank account. Mixed payment (bank transfer + gift card): the funds are returned to the gift card first, followed by the remaining amount to the account.

Poland and Europe: Yes — you can combine products from different orders. You must register each order in the returns portal. The label fee is charged only once. https://returns.itsrever.com/godsavequeens

Note: For returns from outside the EU, orders CANNOT be combined — this is required by the customs procedure.

Yes — warehouse address:
81 Morcinka Street, 45-531 Opole.
The return is sent at your own risk — we are not responsible for loss. Register the return in the portal and notify us that you have shipped the parcel. Please send us the tracking number and the courier’s shipping label. customercare@godsavequeens.com

Track the package using the courier’s tracking number. When it reaches the warehouse, its status automatically changes to ‘delivered’. If you sent several orders using one label, the system will mark the first one as completed—the rest will be processed. There is no reason to worry.

Log in to the returns center again using the same order number and email address https://returns.itsrever.com/godsavequeens—the label can be downloaded again for 30 days after it is generated.

Yes — products purchased in a sale or using a discount code are eligible for returns under the same terms. The 28-day period and standard return conditions apply.

When you return part of a set, the promotion no longer applies. The product that was free returns to its regular price—and that amount is deducted from your refund.

Rule: Refund = price of the returned product − price of the free product (which must be paid for at its regular price).

Example 1 — 4-for-3 promotion, products at the same price (4 × bra at 150 PLN):

• The cheapest bra (150 PLN) was free
• You return one bra (150 PLN) → the free item returns to its regular price of 150 PLN → Your refund: 0 PLN

Example 2 — 4-for-3 promotion, products at different prices:

• Bra A 200 PLN + Bra B 190 PLN + Bodysuit 250 PLN + Bra C 180 PLN (free)
• You return the bodysuit (250 PLN) → the free item returns to its regular price of 180 PLN → Your refund: 70 PLN

Example 3 — you return a product that was free:

• Refund = 0 PLN

Return of the entire set = full value minus the cost of the return label. Exchange within the bundle: only for a different size of the same model.

For a SECOND SKIN promotional order, exchanges are only possible for a different size. We cannot exchange styles or colors.

If your size is currently out of stock, we cannot exchange it as part of the promotion. The incorrect size must be returned, and the promotion will no longer apply.

No, promotions cannot be combined.

1. Submit a complaint through the returns portal (for orders from the last 28 days) or email customercare@godsavequeens.com — include a description of the defect and photos
2. Our team will review your request and contact you
3. Outcome: product exchange or refund

We will respond within 14 days of receiving your request.

• BLIK
• Przelewy24
• Apple Pay
• Revolut
• Credit / debit card
• Deferred payments — in selected regions

Cash on delivery is not available.

Deferred payment allows you to buy now and pay for your order later or in installments—interest-free. This option is available in selected countries and will automatically appear in your cart if it is available in your location.

We send order confirmation by email—it contains all purchase details. If you need a VAT invoice, email customercare@godsavequeens.com with your order number and invoicing details.