What currency does your site use?
We will process your payment in USD currency.
What payment methods are accepted?
- We accept Visa, Mastercard, Discover, American Express, Maestro and CB Bank. Note, cards issued that do not carry one of these logos will not be accepted, therefore we recommend using PayPal as an alternative.
- Use any form of payment method in your PayPal account in your country. Once you have added a payment method, you can use our one-click PayPal express feature for a fast checkout.
Online Gift Cards
- Each credit carries a code that can be entered when completing checkout.
When will my order ship?
- Most orders ship within 2-3 business days of ordering from our warehouse, pending availability and credit verification. Once your order has shipped you can expect it to take between 2-10 business days to arrive to you! Please allow an additional 10-14 processing days during sale periods. Any additional shipping costs are nonrefundable.
- We do not process or ship orders on the weekend or holidays, and we do not offer Saturday delivery. GOD SAVE QUEENS is not responsible for delays due to local disruptions or weather systems.
- All orders may be subject to order verification. This is to ensure the protection of our customers, we want to ensure that every order that ships was authorized by the cardholder. If we put your order on hold we will reach out immediately to ensure there are minimal delays in processing time.
Do you have an option for Gift Wrap or Gift Messages?
- Unfortunately, at this time we do not have this as an option, but we are working towards offering this very soon!
How should I choose the best size for me?
- We have a size guide that serves as a general guideline to help you find your size at GOD SAVE QUEENS. We have a wide range of silhouettes and product categories so each style will have different exact measurements. If you have any questions about a specific styles measurements you can always contact us and we will be more than happy to help you find your perfect size. You can email us at email@example.com with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.
What if I need to change or cancel my order?
- Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at firstname.lastname@example.org as soon as possible and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships, however we do process orders fast, and once your order ships we can not cancel it at that time.
What is the status of my order?
- Once you have received your shipping confirmation e-mail you can click on the tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about back ordered or canceled items will be included in a separate email.
What if I receive a damaged item?
- We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at email@example.com and we will get it taken care of for you!
What if my package is lost?
- If your package gets lost in transit, please send us an email right away at firstname.lastname@example.org . We will file a claim and do what we can to take care of it as quickly as possible.
- *Please note: If a package has been delivered to the correct shipping address that was provided at checkout, or was signed for we cannot be held responsible for those lost or stolen packages.
Where can I purchase a GOD SAVE QUEENS?
- God Save Queen gift cards are available for purchase on our website here.
Where can I use my God Save Queens?
- Any gift card purchased on godsavequeens.com/ is only valid on our official website.
Do gift card purchases expire?
- Gift cards that are purchased on godsavequeens.com/and store credits issued for a return do not have an expiration date.
I purchased a gift card, am I able to return it?
- Unfortunately, all gift card purchases are final sale.
What does it mean if an item is marked Final Sale?
- All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. We do understand that buying Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions regarding sizing, fabric, or fit.
I ordered something and now it’s on sale; will you match the new price?
- Unfortunately, we do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!