FAQ

WHAT IF THE ITEM I RECIVE IS DAMAGED OR FAULTY?
If you have a concern with a faulty or damaged item, please email us at returns@godsavequeens.com so we can urgently review the matter for you!
HOW DO I REQUEST A RETURN?
Simply email returns@godsavequeens.com.
HOW DO I REQUEST AN EXCHANGE?
We will ship new product to you, once we will receive the one you want to exchange. You will be charged for additional delivery cost. It has to be paid to our PayPal account. For confirmation and more details simply email returns@godsavequeens.com.
WHEN WILL MY ORDER ARRIVE?
We execute orders placed up to 1 p.m. every business day. All our products are shiped by UPS. Shipping takes up to 5 business days, depending on destination.
There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.
HOW CAN I TRACK MY ORDER?
If you want to receive a tracking number please email customercare@godsavequeens.com
WHAT IS YOUR RETURNS POLICY?
We will happily accept returns and exchanges on all our pieces! The item/s must be in original condition with all tags remaining in place, including hygiene seal. Item/s must not have been worn, washed or altered in any way. Unfortunately, we can not accept any returns that do not meet these requirements.
You have 14 days to return or exchange delivered product, counting from a day when you receive it.
WHAT SIZE SHOULD I ORDER?
You can find sizing guide HERE.
If you still have some questions please contact us: customercare@godsavequeens.com
DOES GSQ DELIVER WORLDWIDE?
Absolutely. We ship all over the world!
HOW MUCH DOES DELIVERY COST?
Shipping cost depends on your localization. Exact shipping cost is displayed while processing an order.
WHAT PAYMENT METHODS DOES GSQ ACCEPT?
Currently we accept Credit Card Payments and PayPal.
HOW CAN I CONTACT YOU?
Please email us customercare@godsavequeens.com
WHERE CAN I BUY OR TRY ON GSQ LINGERIE?
OUR ONLINE STORE WWW.GODSAVEQUEENS.COM IS THE ONLY PLACE IN THE WORLD WHERE YOU BUY ORIGINAL GSQ LINGERIE.

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