SHIPPING

We offer DPD, DHL Parcel and DHL Express services at checkout.

* Excludes Russia

Please remember that DHL Express is not an expedited/express shipping service but the name of the courier. GSQ does not offer express shipping due to the location of the brand and the worldwide shipping aspect.

The orders are dispatched from our warehouse based in Poland within 5 business days*. Shipment/delivery time is separate, and depends on courier choice/delivery location.

Please note that during special offers, sale events or new collection launches you may experience up to 14 business day delays in receiving your order. The above times are also estimations provided by our couriers, which can change once the parcel leaves our warehouse.

The estimated time does not include the customs clearance/processing, which is unfortunately out of our control.

*Orders are not processed on the weekends and public holidays.
**Excludes Russia

The items that are available for pre-order are usually still in mid-production. The current wait time is 7-14 business days, excluding shipping and processing time. The 7-14 business days wait is for the garment to be produced in our local factory. Please take this into consideration when purchasing a pre-order product.

Orders cannot not be modified/canceled once the parcel has been processed.

All international packages may be subjected to customs duties and taxes. All taxes and customs charges are the responsibility of the customer, and they are not included in the cost of the order or shipping charge. Please check your local customs website for more information.

God Save Queens is not responsible for lost or stolen packages, or packages delayed in transit. All the shipping costs for orders are non refundable. If you are experiencing problems with delivery, please contact the courier with your tracking number so that they can provide you with a proof of delivery.

We offer Route Shipping Protection, which can be added to your cart along with your order. For orders under $100 the protection costs $0.98, for orders over $100 the charge is set at 2% of the total of your basket. What the protection covers:

Marked as delivered (stolen) - Shipping issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered. Orders over $100 USD require a police report.

Stuck in transit (lost) - shipping issues can be approved no earlier than 7 days no later than 30 days from the last update (Poland), 60 days from order date. Shipping issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date.

Damaged - File shipping issues for damaged items with photos of the pacha and item (required) and no later than 15 days from when it was marked delivered.

If you purchase this protection and problems with your parcel arise, please contact Route to file your report. You can report an issue with Route through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com. If customers do not purchase this protection, GSQ is not liable for any lost, damaged or stolen items.

If you're experiencing any other problems, or have questions about your order, email customercare@godsavequeens.com with your inquiry, providing your order number. You can also ask questions on our online chat. You can find further contact information on godsavequeens.com/pages/get-in-contact

By placing an order you are acknowledging and accepting all the international shipping terms and our policies.